Refund and Return Policy

7 Day Return Policy:

We gladly accept returns within 7 days of receiving the item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original order confirmation or packing slip when returning an item.

How to file a return:

Contact Us: By email: jenney415@zohomail.com Please inform us that you need to return the item
Pack the item: Pack the item securely in its original packaging, including any accessories if you included them.
Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.

Restocking Fee: We don't charge any restocking fee on our products.

Refund procedure:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and the amount will automatically be credited back to your original payment method within 5 business days.

 

Non-refundable items: Some items are non-refundable
including
Original tags are removed
Exceed the 7-day return period
Damaged and contaminated clothing

 

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at contact jenney415@zohomail.com with details and photos of the problem. We will try to resolve the problem quickly.

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